Customer Service Assistant

Our client is a well-established company in the food industry on the outskirts of Gloucester and are looking for a ambitious and enthusiastic Sales & Customer Service Assistant to join their sales department.

As a Sales & Customer sales assistant, you will play a crucial role in providing exceptional customer service, assisting with inquiries, orders and resolving any issues they may encounter.

Your main duties will include:

• Be the first point of contact for customers
• Take inbound and outbound calls
• Handle all incoming customer queries and questions
• Provide the appropriate service and information to customers
• Refer and direct clients to the relevant department
• Resolve customer complaints
• Provide quotations and check product availability
• Ensure a level of customer satisfaction through excellent sales service
• Manage point of sale processes
• Follow company procedures and policies
• Maintain accurate documentation and ensure all sales Administration is up to date

Experience:

• Proven working experience in Sales Admin or Customer Service
• Basic understanding of sales principles and customer service practices
• Proficiency in English
• Solid communication and interpersonal skills
• Customer service focus
• Basic administration skills and IT skills
• Excellent attention to detail
• Strong organisational skills

Package:

• Competitive salary
• Opportunities to progress and development
• Employee discounts and perks
• Free Parking

Location: GL14

Salary: £25,000 – £28,000 DOE

Full Time / Monday – Friday