Quality Assurance and Warranty Specialist

We are working with one of our dynamic clients who specialise in device repairs and warranty management. We are looking for a meticulous and proactive Quality Assurance and Warranty Specialist to join the team.

Hours: 08:30 -16:30

Pay: £12.50+ depending on experience

Key Responsibilities:

Quality Assurance:

• Inspect and quality assure devices and chargers.

• Verify fault descriptions, serial numbers, and warranty coverage.

• Identify and address functional damages or faults, distinguishing between cosmetic and repairable issues.

• Collaborate with engineers to ensure repairs are complete and accurate.

• Update repair statuses and communicate with managers.

• Prioritize and ensure high-standard repairs, coordinating with dispatch.

Warranty Management:

• Submit and manage warranty and out-of-warranty OEM tickets.

• Quality assure repairs and quotes.

• Verify warranty eligibility for devices.

• Book in warranty and out-of-warranty repairs for various brands (Lenovo, Acer, Dell, HP, Stone/Converge).

• Respond to warranty emails to facilitate collections or on-site repairs.

• Coordinate with Goods In for SWAP-IT DPD crate collections.

• Print shipping labels for IW and OOW shipments, pack devices, and manage trackers.

• Update shipment statuses and chase repairs exceeding 10 days.

• Unpack received devices, pair with accessories, quality assure, and report issues to manufacturers.

• Quote out-of-warranty repairs and manage invoices.

Other Tasks:

• Conduct stock takes of Lenovo parts.

• Occasionally contact customers for further repair details.

• Assist in booking in devices and diagnosing repair issues.

• Support colleagues with repair complications.

Qualifications:

• Experience in quality assurance and warranty management desirable but not essential.

• Strong attention to detail and problem-solving skills.

• Excellent communication and organizational abilities.

• Ability to work collaboratively in a fast-paced environment.

 

If you would like to apply for this role, give our office team a call on 01793 513000.