Customer Service Advisor

By Danny Kimber January 17, 2024

Responsive Personnel are working with a technology repair centre based on the Elgin Industrial Estate looking for a Customer Service Advisor to join their team.

Duties & responsibilities –

  • Booking service requests onto customer management system.
  • Calling customers (schools, universities, insurers & manufacturers) to arrange the collection or return of their device(s)
  • Managing customer enquiries, leasing with technicians and third parties.
  • Communicating statuses back and forth with internal Service Support team who manage the customer accounts.

Key Skills and requirements:

  • Computer Literate and good telephone manner.
  • Good organisational skills
  • Reliability and dependability
  • Literacy & numeracy skills
  • Self-motivated
  • Upbeat and energised.
  • Team player

Hours 09:00 – 17:00

Pay – £10.50 – £11 dependent on experience.

Location – Swindon and surrounding areas

Terms – Temp to Perm

Start date – ASAP

Benefits –

  • On Site free parking
  • Holiday pay accrued hourly
  • Rewards app
  • Cash Back on supermarket shops
  • Fuel Card
  • Free 24/7 GP helpline