Customer Service Advisors

  • Kemble
  • Salary: £8.72

Responsive Personnel are seeking 5 Customer Service Advisors to join our client as they enter their peak! The company itself are rapidly growing, and opportunities to develop internally are popping up.

Key responsibilities will include:

  • Greeting every customer ensuring they have a positive and enjoyable experience.
  • Providing an excellent service to customers via telephone, web chat & email
  • Engage and build rapport quickly to enable understanding of what the customer needs/wants.
  • Drive sales by providing good customer service and product knowledge
  • Maintain a high level of accuracy and attention to detail is essential
  • Respond to cancellation requests and identify opportunities to achieve retention
  • Finding, and agreeing appropriate solutions for customer complaints whilst ensuring that all policies & procedures are adhered to when doing so
  • Taking ownership of customer issues that have been reported/allocated to you, resolving appropriately and following up to maintain customer confidence in the brand
  • Advising customers on care and maintenance of their products.

Role Requirements:

  • Knowledge of a retail contact centre environment
  • Understanding and a passion for the outdoors
  • A people person who can adapt their style dependent on who they are talking to
  • Have demonstrable experience in handling complex and emotional complaints
  • Have a professional understanding of what makes first-class customer service vital, as well as flexibility
  • The ability to multi-task and have good problem-solving skills.

Working hours:

There are 2 shift patterns available, and you will work 1 in 4 weekends with days off in the week.

Monday to Friday 8am-5pm

or

Monday to Friday 9am-6pm

&

Saturday 9am-5pm

Sunday 09:30am-5pm

Working in a vibrant office, you will be on a team of passionate and fun individuals who enjoy what they do!

By |2021-03-03T12:19:27+00:00March 3rd, 2021|